NCR Wins Best ATM Experience at 2017 Bank Customer Experience Tech Awards

NCR Corporation, a global leader in omni-channel solutions, has announced that its newest family of ATM solutions, NCR SelfServ 80 Series, has been awarded the “Best ATM/Self-Service Experience” award for 2017. The award was presented in conjunction with the Bank Customer Experience (BCX) Summit at the Sofitel Chicago Magnificent Mile.

The award program’s panel of judges included the editors of Networld Media publications ATM Marketplace and Mobile Payments Today, as well as a respected industry analyst. The panel weighed each submission based on innovation, originality, quality, usefulness and consumer experience. Entries had to represent fintech products or services introduced between May 1, 2016, and May 1, 2017, either in a pilot deployment or as a full rollout.

In announcing the 2017 award winners, and specifically referencing the NCR SelfServ 80 Series, one BCX judge said: “The combination of interoperability with smartphones and offering video capabilities offer a great customer experience for banking customers.”

NCR’s SelfServ 80 ATMs were designed to re-invent self-service for consumers and financial institutions. They are mobile ready and feature a large, 19-inch multi-touch display, where consumers can swipe, pinch and zoom their way quickly through transactions. Paired with NCR’s CxBanking software suite, the SelfServ 80 series unlocks amazing customer experiences across physical and digital banking channels.

“NCR is truly honored to receive this award, not only because it recognizes the market’s warm reception of our technology, but because it provides a testament to our team’s steadfast commitment to superior design and engineering,” said Chad Bruhn, NCR’s VP of Sales in North America, who was onsite to accept the award on NCR’s behalf. “Alongside our industry-leading customers, we will continue to develop and introduce next-generation omni-channel technologies that transform how consumers connect, interact and transact with businesses.”

Invented 50 years ago, the ATM remains one of the most sustained innovations in the financial industry. As more and more consumers have embraced smartphones as well as digital and online banking, ATMs today have to adapt to this new consumer reality. The NCR SelfServ 80 Series range of ATMs helps ensure that the ATM remains as relevant today as it has always been.