The Flooid Unified Commerce Platform provides cornerstone for future innovation across Woolworths South Africa stores and restaurants
Leading sub-Saharan African retailer, Woolworths South Africa, has completed an overhaul of its store Point of Sale system with global unified commerce platform provider, Flooid, to support long-term technology plans. During the past 24-months, Woolworths SA has fully implemented new commerce systems, including point-of-sale, as well as, future digital enablement initiatives to improve the customer shopping experience and store efficiency across some 396 store locations and 5000+ lanes.
Woolworths SA is already seeing strong results from the transformation project including faster transactions, a more seamless shopper experience, and reduced training requirements for staff.
“Our new unified commerce platform enables us to transform the experience for our shoppers and simplifies operations for our store teams. We’re thrilled to have delivered this project to all our stores ahead of schedule. Early delivery, during a global pandemic, is a testament to our Woolworths SA programme team and our close partnership with Flooid. We’re now looking forward to taking advantage of the full, flexible range of Flooid’s capabilities in the months and years ahead as we continue to grow and innovate,” said Burger Van Der Merwe, Director of Operations at Woolworths SA.
“We’re delighted to celebrate this important milestone with the Woolworths SA team. I want to thank both the Flooid team and the team from our South African partner, Red Panda, for all their work to deliver this project. With flexible commerce solutions, Woolworths now has the ability to further transform their stores and keep pace with the future needs of the organisation. We look forward to a long relationship working together to provide exceptional retail shopping experiences,” said Martyn Osborne, CEO EMEA, Flooid.