The COVID-19 pandemic has accelerated the world’s need to transform and adapt self-service banking to meet consumer needs, with smart ATMs playing an essential role. Many banks are responding to these changes with investment in low and no touch banking experiences at the ATM, offering additional self-service capabilities at ATMs to replace teller transactions at the branch, integration to digital wallets, use of virtual cards and more.
There is no doubt that the demand for digital and self-service banking will continue to grow globally, and in many markets ATMs will play a key transformational role in drives for financial and digital inclusion. It is imperative that financial institutions ensure ATMs are adapted to deliver an array of safe and efficient banking services and transactions to customers that go beyond cash withdrawals.
This webinar, hosted by the ATMIA, in association with CR2, presented by Patrick Simons, Head of Presales at CR2, Cormac Duncan, Head of Product Management at CR2 along with Andrew Dean, Managing Director of Calleo, will look at the changing consumer needs in terms of banking and how the ATM is being adapted to cater for these changes.