ATMIA Blog: ATMIA Publishes Next Gen ATM User Interface & Metrics

To mark the milestone of launching the online self-certification system for Next Gen ATMs, which enables customers to transact at ATMs via their mobile bank apps, ATMIA has published its global “Next Gen ATM User Interface and Metrics” best practices. The aim of the new industry manual is to guide ATM operators, vendors and service-providers to measure how to maximize the customer experience and interface at Next Gen ATMs.

The Next Gen ATM User Interface & Metrics report explains why the architecture of the Next Gen ATM blueprint, launched in November 2020, is geared to enhancing the future of ATM consumer experiences and outlines all the relevant factors to measure the improvement of the user interface (UI). There are chapters on the Next Gen ATM, including its business case in an era of Open Banking, on Interface Technologies, both hardware and software, a Customer Interface Overview, including how to customize the UI and increase customer loyalty,  a Functionality and Transaction Flow Overview, Next Gen Certification, Next Gen API Metrics, Non-Card and Non-Contact Transaction Initiation, and on Additional and Alternative Security and Authentication, including analysis of biometrics, geo-checking, geo-blocking, geo-spatial awareness and contactless and cardless transactions.

“After over 50 years of reliable service to cardholders, the ATM has now geared up to enable customers to transact through their mobile devices instead of using plastic cards, providing for faster, pre-staged app-based cash withdrawals and deposits, and, increasingly in future, cash-to-cryptocurrency or crypto-currency-to-cash exchanges,” explained Mike Lee, CEO of ATMIA and Chairperson of the Consortium for Next Gen ATMs, which now has more than 400 participating companies in 55 countries. “Enhancing the customer experience at ATMs has been a driving force behind the development of the Next Gen ATM ecosystem and blueprint, with its combination of vendor-agnostic standards or provider-specific interfaces.”

For more information, contact Mike Lee at mike@atmia.com or Hope Lerman at hope.lerman@atmia.com.