Italy’s UniCredit Opts for CINEO Systems and Services from Wincor Nixdorf

UniCredit, the biggest bank in Italy, will be gradually procuring automated teller machines and cash recycling systems from Wincor Nixdorf’s new CINEO generation over the next three years, in a replacement project addressing almost 50 percent of its installed base of self-service systems. Wincor Nixdorf will also be providing services for the bank. All this is the outcome of a 36-month contract that the two companies signed effective March 31, 2013.

The first self-service systems have already been ordered and installed and almost 2.000 new CINEO systems are expected to be delivered to UniCredit branches by 2015. Wincor Nixdorf will also be involved in the rollout and implementation of the systems while also providing services to ensure system availability. These comprise second line maintenance for rapid recovery in case of faults, regular maintenance of all self-service systems and preventive maintenance for systems with particularly high frequency of use. Together with UniCredit, Wincor Nixdorf has set up a process to identify and monitor systems with an especially large volume of transactions and to take preventive action in order to lower as much as possible the failure rates. Amongst the other activities related to the direct channels, UBIS, the Global Service Company of Unicredit, will continue to provide the added value monitoring of the systems to ensure quality and constant control of the platform.

The partnership between UniCredit and Wincor Nixdorf has been in place since 2005. “In Wincor Nixdorf we have a partner that not only takes care of the technology side but also deeply focus on the quality of the services. With the recently signed contract we aim to offer our customers more services while delivering high availability of our systems at all times” says Mr. Stefano Cenci, Head of IT Support at UniCredit Bank.

“In the past we have supported UniCredit’s growth in alignment with their Group Strategy with our high quality products and services. We hope this further step will represent the foundation for an even closer partnership in the future” states Filippo Visconti, Global Account Manager at Wincor Nixdorf.