Branch Transformation 2016: Banks Embrace the Omnichannel Experience

The customer journey is at the heart of transforming the branch

As mobile and internet banking continue to gain momentum, banks and suppliers are innovating with branch formats, processes and technology, striving to create an efficient branch network which remains relevant and maximises profitability. There is a shift from a traditional siloed branch approach to an omnichannel experience, where the customer journey is core.

Industry experts gather to discuss their experiences and perspectives

RBR’s Branch Transformation 2016 (London, 6th and 7th December) is a unique forum to help banks define or refine their branch transformation strategies. Delegates take inspiration from pioneering case studies and innovative thought leadership sessions, and share their experiences and perspectives in the networking breaks. There is also an opportunity to preview the latest branch solutions in a dedicated exhibition area. Commenting on the success of RBR’s Branch Transformation events, Managing Director, Dominic Hirsch, said “Branch transformation is top of every bank CEO’s agenda, and this conference is unique in bringing together key stakeholders from around the world”.

Organisers of Branch Transformation 2016 forecast record attendance.

The organisers of Branch Transformation 2016 say they are on track for a record 550+ delegates at this year’s conference. They are keen to emphasise, however, that there is still time to get involved as a speaker, sponsor or delegate.