MyGate and Callpay Collaborate to Offer Telephonic Payment Solution for Contact Centres

16 Feb 2017

MyGate, one of Africa’s largest and fastest growing gateways, and Callpay, an innovative provider of secure payment solutions have collaborated to provide a payment solution that offers secure, telephonic payments in South Africa.

Through this exciting collaboration, companies that require contact centre agents to accept card can now process these transactions through MyGate to the bank. Card payments are processed in a PCI compliant manner through their contact centre agents without the agent hearing or seeing any sensitive card data. At the point of payment, the agent simply delivers a virtual terminal directly to the customer’s mobile device. It can be delivered whilst the customer is on-call and requires no pre-installed application or even data. The customer securely enters their card number using the keypad of their phone. This leaves the contact centre agent free to continue the conversation with the customer while the payment is being made. The agent can follow the complete process and assist the customer where required. All payments are done over the phone, in real-time.

The solution requires no integration into the call centre and is certified PCI Level 1 compliant and certified in accordance with the Payment Card Industry Data Security Standard (PCI DSS). The solution works seamlessly with MyGate’s comprehensive payment processing, reporting and fraud monitoring system.

JP van der Spuy, CEO of Callpay, stated, “We are looking forward to working with MyGate to provide a comprehensive offering for contact centres in South Africa. MyGate’s payment expertise is complemented by our own experience in secure telephone payments. This is a great opportunity for the two companies to join forces and offer merchants a secure multi-channel payment solution.”

MyGate’s CEO, Dan Edmiston, added: “MyGate is excited to work with Callpay in deploying the latest in contact centre payment technology, as it perfectly synergises with our payment products and services in the local market. We are looking forward to a relationship that ultimately adds more security and peace of mind for our customers.”

Callpay provides the latest solutions available in the world of digital payments and ensure maximum conversion rates across all channels.

From your first contact with Callpay you will be met with professionalism and be amazed by our knowledge of the payment landscape. To understand your environment and requirements, we will guide you through various options and advise on how to optimize your conversion rate. From card to instant EFT on web, mobile or via the call centre to bulk payout solution, expansion into Africa or a retail network of over 100,000 pay points – we are your Payment Solutions Partner.

With a full suite of API’s, build by developers for developers, our integration team is available via telephone, email, Slack, Skype or Discord to ensure every integration is smooth. You will find it easy to navigate around the Callpay dashboard, download various reports or simply monitor transactions in real-time. Even with a 99.9% uptime you can feel comfortable that support is only a phone call away, 24/7.

Your Callpay account manager will ensure you receive a service unmatched in this industry. Trust Callpay to take care of your payment needs – We are your digital payment experts.

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