Smart InContact, which notifies customers of transactions as low as one cent, with full control to report fraud with 1-touch of the Smart inContact notification to the 24/7 FNB Fraud line. Smart inContact also replaces SMS OTPs as a secure way to approve, reject or report fraud for any Online Banking transactions. Logins from unknown or suspicious devices also trigger a Smart inContact notification for the customer to verify or reject the device. This is built off the existing intelligence of FNB’s systems to notify customers of potentially risky transactions or devices accessing their profiles, allowing them take control to approve or reject these transactions. Customers without FNB App 5.0 will continue to receive SMS notifications and OTPs until they download or update to the latest version of the app. App users can now authenticate themselves through Fingerprint ID available to both Android and iPhone owners, which uses a fingerprint sensor to verify the user before giving access to the account profile. FNB clients who qualify for premier and private banking services will also be able to use Secure Chat to enquire about services or send instructions to their private banking support team, all done through the App after securely logging in. Secure Chat gives customers 24/7 banking support without the risks of phishing or identity theft. Another exciting revelation is the FNB Watch App, which extends key features of the FNB Banking App onto an Android or Apple smartwatch. To signify the launch of the Watch App, FNB customers get up to 40% discount when purchasing a smartwatch via the eBucks Online shop. “All these features have enhanced the FNB Banking App both from a functionality and most importantly, security point of view. The growing active-user base and global accolades of the App attest to the compelling proposition of the platform. App 5.0 will go a long way towards improving customer experience, making banking easier, safer and convenient,” concludes Makanjee.]]>
