Get the actual and available balance on their transactional account
Buy airtime or data for the cellphone registered to their account
Get a mini-statement showing the last few transactions on their account
Buy PrePaid Electricity* for selected municipalities
Make a payment to an existing beneficiary that they have paid at least once before
Learn about special shortcuts to make ChatBanking even faster
Accessing ChatBanking for Facebook Messenger is simple. In a one-time only process, Absa customers who are registered for Absa Online and have access to the Express tab, can register for ChatBanking for Facebook Messenger.
Here are the easy steps you need to follow to add your Facebook Messenger profile:
- Logon to Absa Online from www.absa.co.za
- From the Express tab in Absa Online click on Settings
- Click on Manage ChatBanking
- Click on Add Profile and follow the prompts
- Once you click on Add profile and select Facebook from the drop down, you will need to click continue to get the various options available to complete your registration
- Choose the option that is easiest for you to complete your profile verification
“Once you have added your profile via Express on Absa Online and verified your profile by sending a private message to AbsaChatBanking via Facebook Messenger using the unique registration code provided, you simply need to send a private message saying “hi” to get started,” says Veasey.
Your personal information is protected and your account number and personal details will never be displayed in a chat. “This means that even in the event of your cellphone being stolen or someone gaining access to your Facebook account, they would not be able to abuse the information,” says Veasey.
“The launch of ChatBanking for Facebook Messenger follows the momentum created by our recent launch of ChatBanking on Twitter. We have seen a great take-up on the Twitter platform amongst early adopters, specifically for airtime and data purchases. As technology advances and more customers become connected, bringing banking to where our customers are is important to us and we are very proud to be building the future of our bank,” he says.
Absa has also recently launched the bank’s newly designed website. “We have optimised our website to create the best user experience possible for our customers, whether they are accessing the site from a desktop or a smart device. Sleeker design and smoother navigation all add up to an ease-of-use experience that’s literally turning heads,” concludes Veasey.]]>
