American Express Announces Settlements with Bank Regulators

American Express Company has announced that certain of its subsidiaries have reached settlements with several regulatory agencies to resolve previously disclosed regulatory reviews of marketing and billing practices related to several products that have been discontinued.

The settlements involve American Express Travel Related Services Company, Inc., American Express Centurion Bank and American Express Bank, FSB. Consent orders were signed with the Consumer Financial Protection Bureau (CFPB), Federal Deposit Insurance Corporation (FDIC), and the Office of Comptroller of the Currency (OCC). American Express has cooperated fully with the CFPB, FDIC and OCC.

The American Express entities will pay fines totaling $16.2 million and agreed to provide at least $59.5 million in customer remediation. Most of the costs associated with the settlements have been provided for in prior quarters, and most of the remediation has already been provided to customers.

The credit card add-on products cited in the consent orders are:

  • Identity Protect/ Identity Protect Premium: products designed to help consumers detect and prevent identity theft;
  • Account Protector: a product designed to help pay the outstanding balance on a Card Member’s account in certain circumstances, such as job loss or hospitalization;
  • Lost Wallet Protector marketed in Puerto Rico: a product designed to help consumers cancel and replace lost items such as credit, debit and ATM cards.

Marketing of the products included in these settlements was discontinued more than a year ago.

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