Capital Software, with Halo Dot and Nedbank, is revolutionising payments by offering DebiCheck TT3 Mandate Authentication via Tap on Phone—making secure, real-time sign-ups faster and more affordable.
For 13 years, Chris has started every Monday morning in the same boardroom, sitting next to his boss, coffee in hand and plans on the table.
But this Monday is different. The table is empty. He is being retrenched.
Morning after morning, he lies awake staring at the ceiling with one thought—I have failed my family.
Then one morning, the answer hits him. He finally has a way forward.
Last year, a cousin asked him for a small loan to cover school fees. How many others were just like her?
Using his payout, he gets moving and launches a microlending business. He is thrilled with building something of his own. He wouldn’t just be lending but helping people fill their financial gaps.
But regardless of how hard he hustles, the challenges are more complex.
He finds payment devices and their maintenance costly. He is overwhelmed and burdened by microlending compliance, licensing, and fees.
Cash flow becomes a nightmare. Customers agree in the moment and then don’t follow through with payments, change bank accounts, or dispute debit orders.
As soon as his business begins, it is sentenced to end, and with it, his dream.
Defeated, Chris decides to settle for a job with less potential and less pay. A small salary is better than no salary.
The vision
Chris may be fictional, but his challenges are real, especially when getting paid.
Traditional debit orders are outdated. Customers can dispute, cancel, or empty their accounts before payments go through.
This means wasted time, lost revenue, and frustration for business owners. Debit orders also come with a risk of fraud for customers, but DebiCheck changes this.
DebiCheck requires customers to authorise payments directly with their bank at sign-up. This gives customers control over their bank accounts, prevents unauthorised debit orders and protects them against financial loss.
There are delayed DebiChecks, where someone has time to approve the debit order. There are also real-time DebiChecks via banking app, online banking, USSD, branch, or contact centres.
Delayed decisions can mean loss of sales. But real-time decisions close sales and make fast payments possible.
But what if DebiCheck could go further? Businesses move fast—payment processes should, too. Imagine Chris authenticating a DebiCheck mandate instantly just by having customers tap their cards on his phone.
This would benefit businesses as well as their customers, who could quickly and conveniently conduct DebiChecks.
Nedbank saw the future. Committed to driving innovation and financial inclusion, the bank sought to empower businesses with seamless, compliant, and efficient payment solutions.
The challenge
Nedbank partnered with Halo Dot, bringing Debicheck TT3 Mandate Authentication via Tap to life. Nedbank is the enabling bank offering the solution, while Halo Dot developed the revolutionary tap-on-phone technology. The two companies worked together to create the first SoftPOS solution in Africa.
Capital Software saw the potential of TT3 Mandate Authentication via Tap on Phone. Recognising the game-changing impact, it pushed to bring it to market first, ensuring businesses across industries could benefit.
The company is a Third-Party Payments Processor (TPPP) and Systems Operator (SO). Since 1968, Capital Software has built products that cover the entire spectrum of business solutions across industries.
Capital Software also enables microlending and debt collection businesses. Its customers’ businesses are burdened with compliance expenses, licenses, and complex terminology, prompting Capital Software to create a “business in a box” app called SlicPay.
Through the SlicPay solution, Capital Software empowers microlending and debt-collecting businesses with built-in compliance, seamless reconciliation, and automated collections, eliminating the need for costly licenses and complex regulatory navigation.
The company was determined to revolutionise the DebiCheck experience and remove any barriers to business, everything from hardware device maintenance to delayed payments.
Integrating a real-time Debicheck TT3 Mandate Authentication via Tap on Phone solution across multiple banks was challenging, but Capital Software didn’t give up.
“If someone says that it cannot be done, Capital Software says hell yes, we will get it done,” explains Christel De Bruin, Director of Capital Software.
Like any innovation, it came with its challenges. Still, Nedbank and Halo Dot worked tirelessly with Capital Software and are proud to bring this first-to-market solution to life.
The first-to-market solution
The three companies ensured the solution built into Slicpay worked across all South African banks, making it accessible to qualifying businesses.
Halo Dot created the powerful functionality for the Slicpay app, which allowed its businesses to seamlessly process DebiCheck TT3 Mandate Authentication transactions with a tap on their phones.
Through its extensive experience and a track record of achieving rigorous payment certifications, Halo Dot built the solution with bank-grade security, scalability, and reliability.
When customers want to authenticate a mandate, they simply tap their card on a compatible smartphone and enter their PIN. The process is seamless. Halo Dot’s technology is plugged into the Slicpay app, creating an intuitive experience.
Halo Dot handles all backend bank verifications through Nedbank, ensuring a secure and compliant transaction.
Through the parties’ tenacity, a successful pilot was undertaken, enabling Capital Software to launch the industry-first market innovation of DebiCheck TT3 Mandate Authentication via Tap on Phone, revolutionising payments for both businesses and their customers.
Capital Software decided to do something different and offer DebiCheck TT3 Mandate Authentication via Tap on Phone as a percentage fee to its customers, making it affordable and transparent in pricing.
Now, every SlicPay user can facilitate DebiCheck TT3 Mandate Authentication via Tap on Phone using what they rely on most: their cell phone.
The solution supports financial inclusion and aligns with Nedbank’s commitment to empowering businesses. Every DebiCheck qualifying and approved business, regardless of size and industry, can benefit from secured payments, enabling every end-user /customer convenient access to a DebiCheck TT3 Mandate Authentication service. Whether its individuals in rural areas signing up for funeral policies when a provider travels to them or fitness fanatics signing up for gym contracts between push ups, end users can have access to convenient, secure DebiCheck Mandate Authentication transactions via Tap on Phone (through an approved DebiCheck business.)
“Nedbank, having previously collaborated with Halo Dot to introduce the first Tap on Phone solution in Africa, has enhanced this capability to support a new use case for TT3 Mandate Authentication. We’re extremely excited as this development addresses our clients’ challenges and provides end users with a more convenient solution. It aligns perfectly with our digital-first and first-in-digital aspirations, emphasising our commitment to human-centric when our clients need it most. Working with Capital Software to address and alleviate market challenges has been inspirational. We are proud to be at the forefront of collaborating with clients and technology providers to bring innovative solutions to market”, says Chipo Mushwana, Executive: Emerging Innovation and Payments at Nedbank.
The results
Capital Software had pioneered the way forward. The success of its pilot has garnered interest across industries.
Having opened the doors as proof that this solution is possible, companies can engage Nedbank for DebiCheck approval and collaborate with Halo Dot to integrate the technology into their business.
Businesses looking for a ready-to-launch solution can partner directly with Capital Software. With fully developed and market-proven technology, companies can leverage Capital Software’s suite of financial products and white label their solution to easily authenticate DebiCheck Mandates.
“TT3 Mandate Authentication via Tap on Phone shows not only the power of smart innovation but also the impact of persistence in bringing it to market on businesses and their clients.
We are thrilled to have been a part of this journey and look forward to implementing this solution across industries,” says Jonathan Jacobs, Head of Product and Operations at Halo Dot.
Rewriting the story
With the first-to-market TT3 Mandate Authentication via Tap on Phone seamlessly integrated into SlicPay, powered by Halo Dot, brought to life through Nedbank’s drive for business empowerment, Chris has a complete business solution.
No more late payments. No more uncertainty.
In real time, Chris can issue a loan, and customers can instantly and securely authenticate their mandate simply by tapping their card on his phone.
Whether an SME on the move or as a massive retailer, every DebiCheck-approved business can facilitate DebiCheck TT3 Mandate Authentication via Tap on Phone, creating frictionless financial empowerment.
In the end, the solution isn’t just about transactions. It’s about people, inclusion and customer convenience. It’s about keeping businesses in motion.
