Standard Bank has emerged as the most valuable banking brand on the African continent for 2022 in Brand Finance’s annual ranking of the world’s Top 500 Banking Brands, after increasing its brand value by 26% to USD1.583 billion. This significant increase in brand value has seen Africa’s largest financial services organisation by assets jump 17
Putting customer experience front and centre of your business goals is guaranteed to reap rewards for both customers and staff and positively impact your bottom line. The most effective way to do this is to take a holistic approach to customer experience management (CEM) through the implementation of a streamlined omni-channel application platform that keeps
FNB now offers its customers the option of taking out a Retirement Annuity (RA) quicker and easier on the FNB Banking App without having to fill in lengthy forms. In less than three minutes, customers can get a retirement annuity digitally without paying financial advisor commissions or investment processing fees. The lower fees ensure that
Zeepay Ghana has announced its partnership with Telebirr, a mobile money service that is owned and launched by Ethiotelecom – the only telecommunication and Internet service provider in Ethiopia, Telebirr facilitates the delivery of cashless transactions and comes to market as the second operator to mbirr. Starting from January 1, 2022, Zeepay expects to help
Financial Services Limited; Investment One Funds Management Limited and Investment One Pension Managers Limited Guaranty Trust Holding Company Plc (GTCO Plc or the Group) (GTCOplc.com), a diversified financial services provider, notified the Nigerian Exchange Group (NGX) and the investing public that GTCO Plc has concluded the acquisition of the 100% equity stake in Investment One
Through its popular UCount Rewards programme, Standard Bank managed to put money back into the pockets of its customers over the 2021 year-end spending period, helping to stretch the holiday budgets of millions of South African consumers amid a challenging economic environment. Fayelizabeth Foster, Head of Loyalty and Rewards at Standard Bank South Africa, says
Over a hundred years since banks came into Nigeria, services rendered to small and medium scale businesses were limited to core banking services and transactions. However, those that cared to look further were able to stand the test of time, reinventing themselves with cutting edge financial services that remain key to sustaining its relevance to
Dashen Bank (www.dashenbanksc.com) the largest private bank in one of the world’s fastest growing economies – Ethiopia – has announced that it has extended its strategic partnership with CR2 (www.CR2.com) as they accelerate their Branch Transformation programme, a key pillar of their overall digital transformation taking place at the bank. This latest strategic initiative responds
As the world emerges from a pandemic which has seen both market dynamics and consumer behaviours change, CR2 (www.cr2.com), along with senior banking leaders and market influencers, tease out some of the key trends that they feel will impact and shape banks of the future. The report, ‘The Bank of the Future’ looks at the post-pandemic challenges and opportunities
Cloud technology specialists, 1Stream, has launched a new customer relationship management platform, 1CRM. This innovative new offering is designed to manage customer experiences and drive sales from one centralised, omni-channel platform. 1Stream’s co-founder and joint CEO, Jed Hewson, says a growing number of successful businesses are realising the value of delivering an excellent customer experience.
