South Africans have once again voiced their opinion and rated FNB Digital Channels as the best in the country amongst competitors in the latest South African Customer Satisfaction Index (SACSI) survey results. Yolande Steyn, Head of Innovation at FNB says “We are honoured to receive this accolade for the fifth year running. This achievement would
South Africans have once again voiced their opinion and rated FNB Digital Channels as the best in the country amongst competitors in the latest South African Customer Satisfaction Index (SACSI) survey results. Yolande Steyn, Head of Innovation at FNB says “We are honoured to receive this accolade for the fifth year running. This achievement would
The customer journey has changed. As digital technology becomes ubiquitous in our everyday lives the way we discover, browse, select, and pay for goods and services continues to evolve. Multi-channel and omni-channel solutions are allowing customer to initiate the customer journey in one channel and complete it in another. This is causing new retail sales
The customer journey has changed. As digital technology becomes ubiquitous in our everyday lives the way we discover, browse, select, and pay for goods and services continues to evolve. Multi-channel and omni-channel solutions are allowing customer to initiate the customer journey in one channel and complete it in another. This is causing new retail sales
The South African Reserve Bank (SARB) would like to invite all eligible South Africans to acquire 149 200 shares in the SARB. These became available for sale after the High Court of South Africa last year directed some SARB shareholders and their associates to sell shares that were in excess of the statutory limit of
Mastercard has successfully been able to introduce and roll-out Masterpass QR in seven markets in the Middle East and Africa (MEA). This momentum is part of the company’s commitment to delivering efficient and cost effective payment solutions to Micro, Small and Medium Enterprises (MSMEs) in the region. The significance of Masterpass QR and the contribution
For the South African market to reach the critical mass that will drive the mainstream adoption of mobile payments, consumers need a system they can trust. This is arguably where local banks can – and should – play a pivotal role, says Dewald Nolte, SVP Partnership & Alliances, Entersekt. Over the past two years, mobile
Retailers are increasing their revenues by hundreds of millions of Rands selling virtual products and services known as Value Added Services (VAS). These include prepaid airtime, prepaid electricity, gift cards, bill payments, money transfers, e-tickets and loyalty transactions. But it’s not as simple as selling a normal stock item that sits on a retailer’s shelves.
Peach Payments, a leading and one of Africa’s fastest growing payment service providers and Callpay, an innovative provider of secure payment solutions announce collaboration to provide automated Electronic Fund Transfers (EFT) as well as secure telephonic payment acceptance solutions. The innovative products will enable millions of South Africans to make instant and secure payments when
As access to banking services through digital channels continues to grow, so does the need to protect consumers against the prevalence of online banking fraud. Yolande Steyn, Head of Innovation at FNB says “We view security as an integral part of a seamless online banking experience. Therefore, due to the prevalence of banking scams, we
