COVID-19 has accelerated digital banking with a significant move by customers towards online and mobile banking. With travel restrictions and working from home policies firmly in place, it is important that banks choose to work with software vendors who have the experience to successfully deliver their digital transformation projects in an offsite context. Since the Pandemic hit, CR2 has remotely deployed a combination of Self-Service and Digital Banking projects, as well as platform upgrades across Africa for CIB (Egypt), BSB (Botswana) and Zemen Bank (Ethiopia).
CR2 (www.CR2.com), a world leading vendor in the Digital Banking platform market, providing banks with Digital, Self-Service and Payments solutions enables over 100 banks in 60 countries seamlessly connect and engage with their customers on the most critical banking channels today. CR2 has a proven track record in successfully delivering thousands of banking software projects worldwide. They were well positioned to react and seamlessly continue client delivery when COVID travel restrictions were announced, as they had already incorporated remote delivery within their deployment capabilities.
CR2’s flexible implementation process allows for complete off-site delivery with no requirement for travel to the customer site. Leveraging a range of tools and processes to develop their ‘hand-in-hand’ delivery methodology, remote implementation offers a smooth delivery option for banks.
Upon contract, the system is fully configured and tested remotely in the customer’s environment. CR2 offers the customer full flexibility in the target environment either onsite or Cloud. As the project nears completion, the system is remotely migrated to the bank’s infrastructure, where final testing takes place.
On the importance of having a streamlined remote delivery process CR2’s Vice President of Professional Services, Cyril Dolan says:
“The COVID pandemic has created an urgent need to accelerate delivery of Digital Banking channels. CR2 was well poised to respond to this requirement and seamlessly rollout these services in a remote environment. With travel restrictions and working from home policies in place, traditional deployment methods changed overnight. Our flexible implementation process allows for such circumstances and our project rollouts have successfully continued.”
CR2 is differentiated from their competitors as in-house project delivery is an essential element of the overall solution offering, spanning Digital banking, Self-Service and Payment software, reassuring banks that delivery of a critical project is in safe hands and unaffected by COVID. Now, more than ever, remote deployment capabilities are key to the successful delivery of digital banking projects. CR2’s experience, knowledge and flexible product offering ensures that in a world of business unusual, it’s business as usual.