The ATM Industry Association has announced that the first African ATM operator has been internationally certified for the industry’s professional online ATM operational training.
Riyaadh Alexander, Contact Centre Team Leader of Spark ATM Systems, based in Cape Town, has been awarded the industry endorsed International Certificate for ATM Operators.
Mike Lee, CEO of ATMIA stated, “I congratulate Riyaadh and Spark ATM Systems for their uncompromising commitment to the professional operating standards of the ATM industry. They have set the pace in this region and deserve to have their names proudly displayed in our online industry Hall of Honour.”
This job-specific training for ATM Operators is offered online and has been developed by ATMIA on an international level for all ATM operators/owners irrespective of which markets they operate in. The content is based on extensive research into the operating practices and procedures of ATM businesses worldwide, drawing on ATMIA’s industry best practices and membership base of just under 5,000 individuals in 65 countries. The ATM Operators training is truly a first of its kind for the industry.
“The ATMIA ATM Operators Course has broadened my technical knowledge and exposed me to various facets of the ATM industry. The online course is user friendly, informative and applicable to my position at Spark ATM Systems. I am confident that the skills gained have enabled me to provide an improved service to our clients. I am grateful for the development opportunity and highly recommend the course to individuals within the ATM and banking industry,” commented Riyaadh Alexander.
Staff development at Spark ATM Systems is one of their key focus areas – they believe in continually training their employees in an effort to support their growth and career advancement. They have partnered with external training providers such as ATMIA to achieve greater organisational competence.
Spark ATM Systems believe in encouraging employees to take ownership of their personal growth and development, thereby empowering them to take control of their career at Spark. The management team, together with the HR staff support employees to achieve their training goals by identifying suitable training opportunities and providing continued guidance in training and career choices.
Participation in the international ATM Operator’s training is user-friendly, with all courses automatically tracked electronically via ATMIA’s website. There are over 100 online sessions within 5 courses. The certification earned upon completing the training increases the credibility and visibility of professional operators.
