FNB’s online banking platform has once again walked away with top honours in the 13th edition of the PwC survey on banking in South Africa 2013.
This follows on the previous PwC survey in 2011, where FNB was also awarded first place. “The banking industry is dynamic and has evolved significantly since our last survey in 2011 as banking chief executives have adapted their strategies in response to regulatory changes and global economic pressures,” says Johannes Grosskop, Banking and Capital Markets Leader at PwC South Africa.
FNB Online CEO Lee-Anne van Zyl, believes FNB’s dominance is attributed to ease of use and continual addition of new functionality.
“Our strategy is to enable online customers with all the functionality they would traditionally access in a branch and it is encouraging to see that we currently have over 1.5m online banking customers with significant growth in new customers opening accounts via Online banking” says van Zyl.
“The ongoing challenge is to correctly identify the balance between adding appropriate functionality on the channel and ensuring that our online platform is as secure, simple and convenient as possible for our customers, ” continues van Zyl.
“FNB understands that innovation is critical in the rapidly changing landscape of banking and technology and we will continually improve our platform to keep up with the ever changing digital banking environment.
The award affirms our commitment to exceed our customers’ expectations in our quest to provide premium online banking services and growing our customer base,” concludes van Zyl.