The strategic partnership is to provide a more personalized, seamless banking journey for Capitec clients
Customer experience management and business process outsourcing company, iSON Xperiences, is empowering the banking industry to adopt tailor-made solutions to advance the sector’s digital offering. The company uses the powerful capabilities of technology, including AI, to create valuable customer experiences for its partners.
iSON Xperiences’ customer engagement regional partner, LivePerson, has now partnered with Capitec Bank, South Africa’s biggest and fastest-growing digital bank. The partnership will transform Capitec’s customer experience in line with its mission to help clients “bank better to live better.”
“We’re proud to be a significant part of the partnership and to help redefine the way people connect with Capitec. Our CX capabilities allow Capitec to access modern technologies that address the evolving business and market needs of the sector and be a partner with them in emerging as a Digital Bank,” said Global CEO of iSON Xperiences, Pravin Kumar. “iSON Xperiences together with LivePerson, will use its expertise to provide value-added services for customers, partners, and the communities we operate in.” He added.
Through transformational consultancy, implementation, and success management services, iSON Xperiences, and LivePerson, will support the growth and continual optimization of Capitec’s conversational channels, inclusive of voice and messaging.
The partnership will provide Capitec clients with a banking service that is even more affordable and accessible whilst also evolving the client experience to be more seamless and personalized. Through transformational consultancy, implementation, and success management services, LivePerson and its regional partner iSON Xperiences will support the growth and continual optimization of Capitec’s conversational channels, inclusive of voice and messaging.
“Our clients are at the heart of everything we do. Now we have redefined seamless, personalised experiences and empowered our clients to engage with us on channels they prefer. We are improving our clients’ lives by reducing their need to make costly and time-consuming trips to the branches or phone calls to our sales and support centers,” said Carlos Moodley, Head of Conversational Banking Product at Capitec. “Through this partnership, we will also invest further in our people, including helping them learn how to work with the automation and artificial intelligence tools that are increasingly relevant to their careers.”
“We’re thrilled to partner with Capitec to help them build banking experiences on the conversational channels consumers prefer, supported by both iSON Xperiences’ local expertise and presence and LivePerson’s industry-leading technology, platform and expertise,” said Rob LoCascio, founder, and CEO of LivePerson. “Capitec is known for continually improving banking so their clients can live better lives, and we look forward to supporting this important mission.”