NCR Corporation, the global leader in consumer transaction technologies, announced that Commercial Bank of Ethiopia (“CBE”), the leading bank in the country, has upgraded its ATM management system to NCR APTRA Vision, a multi-vendor self-service management solution. CBE will manage its entire network of more than 1,200 multi-vendor ATMs using NCR APTRA Vision to proactively manage and improve ATM availability, reduce costs and improve consumer experience.
“CBE is committed to offering quality customer services and encourage new ideas that can improve our customers’ experiences and our business performance. Upgrading our ATM management system to NCR APTRA Vision is a big step forward for us to achieve operational excellence, cost effectiveness and improved customer experiences,” said Sosina Mengesha Director E-payment Commercial Bank of Ethiopia. “In providing a single and standardized view of our growing ATM network, NCR APTRA Vision is able to analyze and correlate data from multiple sources, enabling us to make timely decisions to ensure undisrupted services which are vital to improve customer satisfaction and business performance in a cost-effective manner.”
NCR APTRA Vision provides all of the incident management and operational data of previous generations of management systems and combines that with commercial and business data from a wide variety of other sources. NCR APTRA Vision correlates data from CBE’s individual ATMs, and presents it with an easy to use interface, which enables the bank to discover hidden relationships between different performance influencing factors, to make informed decision and set strategic planning goals. NCR APTRA Vision reduces time-consuming site visits by enabling automatic, pre-emptive actions along with remote management and command functions.
“CBE has made a prudent investment in a software solution for a complete end-to-end business view to maximize availability and maintain compelling consumer experience. A purely operational approach to self-service management is no longer sufficient for today’s banking environment,” said Apostolos Karakatsanis, Financial Services Software Sales Leader for NCR in the Middle East and Africa region. “NCR APTRA Vision provides unrivaled insight into what’s really happening in the self-service network and helps achieve significant advances in availability, consumer experience and business performance.”