Postbank Restores SASSA Payment Services

The South African Social Security Agency (SASSA) acknowledges notice from the PostBank regarding resumption of payment withdrawals or transactions following technical challenges experienced by social grant clients on payment days on 05 and 06 September 2023. Clients can now enjoy the use of the SASSA/PostBank cards to make purchases and payments.

Clients using the SASSA PostBank Gold Card could not make withdrawals or transact at ATMs and various retailers (other than PostBank Points of Sale), even though SASSA had made payments for the clients’ accounts. The technical challenges only affected clients who were using the SASSA PostBank Gold Card. Other clients, who were receiving grants at various paypoints or other banks (except Post Bank) were not affected and were able to withdraw their payments.

SASSA clients can make use of the alternative methods of payment available to receive their grants through various banks or retailers.

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