As part of efforts to promote inclusive banking and the cashless policy, Access Bank Plc has opened a self-service electronic branch in Ikota, Lagos State. The bank said the self-service banking service is its innovative response to smart-banking revolution craved by customers.
The banking channel is expected to bridge the service gap and improve overall customers’ service experience.
The banking service tagged “Access Express,” is predominantly a self-service electronic channel that requires minimal human interface.
Speaking on the initiative at a forum in Lagos at the weekend, the Group Managing Director/Chief Executive Officer, Access Bank, Mr. Herbert Wigwe, said: “Access Express is an intelligent response to customers’ needs and is ahead in terms of value delivery. Our self-service electronic branch is a one-stop centre where customers are able to do banking transactions, which ordinarily would have taken them to the banking halls.
“Specifically, Access Express branch offers 24/7 cash withdrawal service to Access Bank card holders and other Banks’ cardholders.”
Furthermore, Wigwe said customers could enquire about their account balance (savings and current), deposit cash into their accounts; access their statements and previous transactions, receipt and transfer of funds; as well as payment for pre-booked airline tickets, airtime purchase for mobile phones via PIN vending and virtual top Ups and settlement of utility bills such as DSTV subscription and GSM postpaid bills.
On his part, the Group Head, Retail Operations, Access Bank, Abraham Ehijator Aziegbe, while explaining the functionalities of the applications in the service centre to customers said the banking channel offers customers the flexibility and convenience of being in control of how and when they carry-out their banking transactions.
“For instance, customers could make cheque book request, initiate account and loan application, and demand bank drafts,” Aziegbe added.
Continuing, Wigwe revealed that Access Bank plans to open not less than 50 Access Express branches across the country to simplify banking for the Bank’s customers.
“Access Bank is reputed for innovation and service excellence. The bank’s opening of an e-branch is a demonstration of its commitment to its promise of speed, service, security evolved to redefine service culture in Nigeria,” he added.