SafeKey: To further enable U.S. merchants to reduce online fraud, American Express recently expanded availability of SafeKey, an authentication tool that adds an extra layer of security when a participating American Express Card Member shops online. Leveraging the global industry standard, 3-D Secure®, SafeKey detects and reduces online fraud by validating the Card Member’s identity through various methods, including risk-based authentication and dynamic one-time passcodes. Enhanced Authorization: American Express’ Enhanced Authorization service uses additional information submitted by online merchants, such as email addresses, phone numbers, and shipping addresses, to detect fraud when a Card Member transaction is submitted for authorization. The service can help online merchants reduce operating expenses stemming from chargebacks and capture more online sales. Accertify: A subsidiary of American Express, Accertify provides fraud-management and chargeback solutions to online merchants that help them detect and prevent fraud across all payment card networks. Many of Accertify’s clients have quickly achieved significant gains in the efficiency, accuracy and productivity of their fraud-prevention efforts, resulting in reductions in their fraud losses and customer complaints related to fraud. Survey Methodology The 2016 American Express Digital Payments Security Survey was conducted among U.S. consumers and merchants that offer online/mobile payment options to their customers. The anonymous survey was conducted online September 6-13, 2016. Unless otherwise noted, responses among consumers represent those who have made an online purchase three or more times in the past 12 months based on self-report. The sample size of n=718 has a margin of error of +/- 3.7 at the 95% confidence level. The consumer portion of the study is based on an overall sample of 1,021 respondents weighted to be representative of the U.S. census based upon gender, age, education, race and region. The merchant portion of the study is based on a sample of 401 merchants in the U.S. Respondents have responsibility for making decisions regarding customer payment options, IT/data security, or online sales strategy and planning. The business sample has a margin of error of +/- 4.9 at the 95% confidence level.]]>
