How to Reverse eWallet Payments in 2019

Source: South Africa News

In this digital era, sending money across the globe has been made so much easier. eWallet FNB is one of the simplest, efficient, and cheapest ways to transfer cash to friends and family in South Africa. The best part is that you can transfer such funds from your bank account to any registered mobile number all over the country and not necessarily another bank account. In addition, the recipient can access the money instantly at any of the FNB ATMs. But what happens if you make an error with the recipient’s mobile phone or bank information? Here is how to reverse eWallet payment in 2019.

Can I reverse eWallet transaction? In case you send money via this option to the wrong recipient, you
need to reverse it and resend to the right person. Therefore, it is essential to know how to reverse such
payments, and here is what you ought to do in case you are caught up in such a situation.

How to reverse eWallet transfer?

How do I reverse FNB eWallet when sent to the wrong recipient? You just noticed that the money has gone to the wrong recipient, and cannot help but panic. Do not worry, as there is an alternative to reversing the transaction. The only way to cancel an already complete transaction is to contact FNB Call Centre and request for the procedure to be done manually from their end. So, how do you contact FNB Call Centre on how to reverse eWallet sent to wrong number manually?

● The FNB eWallet reversal number for cellphone banking is 087 575 9405. Alternatively, you can
follow the following procedure:

  1. Dial *120*321# on your mobile phone
  2. Select alternative 4 for “Send Money”
  3. Next, select alternative 5 for “eWallet reversal”
  4. Select the transaction that you want to reverse

● You may also contact the Complaints Resolution desk via email on, or telephone
number: 087 575 9408 (Option One).

How do I reverse eWallet on FNB App? In case of any inquiries with regards to how to reverse eWallet
on app, call 087 575 0362. And for queries on FNB eWallet reversal online, contact 087 575 0000.

Other important details on eWallet reversal

If you send money to the wrong recipient and call the company’s team, the reversal should take up to 4 business days. On the other hand, money is returned to sender within 15 business days if the recipient’s number does not work.

How much does it cost to reverse an eWallet?

Kindly note that you will be charged about R50 as fee to get back the money sent to wrong number. Also according to FNB, this procedure is not really guaranteed. For a better experience, ensure to double check the cell phone of the receiver as well as the amount to be sent and this will save you the hassle of making an FNB eWallet reversal. Here is a quick reminder on how to correctly use this platform to send money.

For more information, please find the full article here:

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