Customer Satisfaction Stagnates For Banking Leaders

Posted on by Staff Writer | 8254 Views | 29 min read

SA banks have achieved slightly higher customer satisfaction scores than last year, although expectations seem to be rising, according the South African Customer Satisfaction Index (SAcsi) released. The overall score was 76.3 out of 100 (2013: 75.6). The banks measured were FNB, Absa, Nedbank, Standard Bank and Capitec. They were selected on the basis of

Javelin Reveals 2014 Digital Banking Experience Leaders

Posted on by wademinnie | 12580 Views | 10 min read

Javelin Strategy & Research’s semiannual benchmarking study, Outperform, has revealed that Bank of America, Chase, Citibank, and Wells Fargo are digital banking leaders among the top 20 retail banks. But more surprising is that regional providers — SunTrust and Regions Bank — scored top customer-satisfaction positions alongside the giant banks. Javelin also found that digital-first