TD Announces Test Locations for New Smart ATMs

TD announced it is testing, in select GTA locations, “Smart” ATMs; automated teller machines that incorporate enhanced and efficient self-serve technology that will offer customers greater convenience and more options to conduct simple transactions when visiting their branch.

A first in Canada, TD’s Smart ATMs offer an innovative approach to how traditional ATMs operate. They feature a more intuitive user interface, with larger font and touch screens for ease of use, and the option to get on-site help from branch staff. TD’s Smart ATMs also offer enhanced withdrawal and deposit functionality, including the ability to choose bills in various denominations and deposit cheques using image-enabled technology. Feedback from users will be used to determine the desire for access to additional capabilities and ensure the new technology is meeting our customers’ needs.

“Smart ATMs are a natural extension of TD’s comfort and convenience promise,” said Jim Grimmer, vice president, North American ATM channel, TD Bank Group. “Customers visiting the branch for routine transactions will now be able to enjoy a faster level of self-service, while those who need assistance with more complex matters will also be served more efficiently, as our customer service representatives will have increased capacity to attend to more specific customer needs.”

Initially, four branches have been chosen as test sites based on their high volumes of over the counter and traditional ATM transactions, defined peak service periods, and as having an ideal floor plan to accommodate Smart ATMs, which are located at the end of traditional teller counters, as well as in common spaces.

“Early feedback from customers on the added convenience has been very positive,” added Grimmer. “We’ll continue to test and review customer reaction and experiences over the next several months in order to evaluate expanded use.”

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