Banking the unbanked doesn’t come naturally to financial institutions who tend keep a firm eye on their top-line, however it is becoming increasingly clear just how important financial inclusion is for national economic development. M-Pesa in Kenya is the poster-child for how successful initiatives can be, and more and more countries across Africa are investigating
Exchange4free have been appointed as an Authorised Dealer in foreign exchange with limited authority in South Africa to operate as an independent Money Transfer Operator by the South African Reserve Bank. This licence is issued under the new Category 3 Money Transfer Operator license allowing ‘Person to Person’ remittances out of South Africa independently of
In the era of information, the bank with the most actionable insights is the winner. The age of “Big Data” has begun to slowly filter through into the banking environment, with banks being able to design customer-centric solutions using statistical models and information gathering techniques. So, just, what is Big Data? The term refers to
Capitec Bank, powered by Qmatic Customer Experience Management (CEM) solutions, has been voted South Africa’s favourite financial institution in terms of customer service. Capitec Bank took first place for financial services and third place overall across 32 major industries in the Ask Afrika Orange Index Award, the largest and most widely-referenced service excellence benchmark in
Guaranty Trust Bank plc wins “Best Bank in Nigeria for 2014” by The Banker Magazine (a publication of The Financial Times) for promoting industry-wide excellence in Global Banking Ethics and adherence to the highest corporate governance standards. The prestigious award ceremony which held on Thursday November 27th, 2014 at Intercontinental Hotel, Park Lane, London had
The United Bank for Africa Plc (UBA) has announced the introduction of Forex transfer capability on its online banking platform, U-Direct. The new service allows the bank’s customers to transfer funds from their Domiciliary Account to any account in the world within 24 hours. The commencement of this service is well timed, considering the anticipated
Ecobank, the Pan-African Bank, has won the award for ‘Best Use of Information Technology in Wholesale/Transaction Banking’ at the Banking Technology Awards 2014 in London. Ecobank was recognised for Ecobank Omni, a comprehensive suite of flexible online cash management solutions, designed to help corporations increase productivity, manage their cashflows and help with an efficient management
First Hawaiian Bank, Hawaii’s oldest and largest financial institution, announced the grand opening of its new Waiakea branch and, with it, introduced a new approach to personalized service through NCR Interactive Services. At the new Waiakea branch, First Hawaiian Bank (FHB) tellers will assist customers remotely through new video teller machines that look similar to
Women who chose Ruby, a female focused current account offered by pan-African bank, United Bank for Africa (UBA) Plc, will now enjoy more perks as the bank has expanded its list of exclusive partners offering special services to its female account holders. Ruby is a current account offered by UBA exclusively to its female bank
Fiserv, Inc., a leading global provider of financial services technology solutions, announced the launch of Season of Giving, a charitable giving campaign benefitting the 501 (c)(3) nonprofit organization Good360. From Nov. 1 through Dec. 31, each time someone sends money using the Popmoney personal payment service at one of nearly 200 participating financial institutions, one
