Capitec Bank, powered by Qmatic Customer Experience Management (CEM) solutions, has been voted South Africa’s favourite financial institution in terms of customer service. Capitec Bank took first place for financial services and third place overall across 32 major industries in the Ask Afrika Orange Index Award, the largest and most widely-referenced service excellence benchmark in
IBM has announced that Nedbank Limited, a leading financial services provider throughout Southern Africa, is using IBM’s predictive analytics solutions to improve the customer experience and provide more responsive real-time services. As a result of this technology implementation, the bank has reduced social media monitoring costs by over a million rand a year (US$105,000 per
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