CRDB Bank Plans to Open Branches in DRC, Zambia

CRDB Bank plans to open branches in the Democratic Republic of Congo (DRC) and Zambia, Managing Director, Dr Charles Kimei, said at the weekend. “Plans are underway to venture in the Democratic Republic of Congo and Zambia. We are already operating in Burundi,” Dr Kimei said during the bank’s Family Day. He said the bank

Merchant Solutions Could be the Answer to Mobile Money’s Last Mile Issue

The mobile money agency system has made huge progress in increasing access to financial services and reducing the cost of transactions, though in terms of serving the “last mile” – those wishing to make single dollar transactions – there is still much to be done. But the answer may be staring us in the face,

Access Bank Expands Services Countrywide

Access Bank Tanzania has appointed agents countrywide dubbed ‘Access Bank WAKALA’ being part of initiatives to expand its range of financial services to its customers. Through the agents, customers can easily access various real time services such as cash deposit, cash withdrawal and initiate the process of account opening remotely without necessarily visiting a branch.

Millennium Bim Selects Ingenico Group to Upgrade its POS Fleet in Mozambique

Ingenico Group, the global leader in seamless payment, announced that Millennium Bim, the largest bank in Mozambique, has partnered with Ingenico Group to replace its current fleet of point-of-sales throughout the country. Millennium Bim selected Ingenico Group’s smart terminals for their flexibility, innovative capabilities, and compliance with the highest security standards. Beyond a banking application,

MasterCard and the ‘Customer of Tomorrow’

Speaking at the Retail Congress Africa in Cape Town recently, James House CEO of 5one, a global retail consultancy purchased by MasterCard in 2014, discussed how the evolving retail environment is changing the way retailers must engage with their customers. Customers are no longer relying on just one channel when making a purchase and this

MasterCard: The Future of Payments is Mobile

There is a digital convergence happening in the payments space. Online shopping, mobile devices, and pervasive connectivity are redefining the roles of ‘traditional’ and ‘emerging’ payments systems, while mobile devices are blurring the lines between card-not-present and card-present transactions. Payments Afrika attended the recent Retail Congress Africa conference and had an opportunity to speak to

Bank Rewards Depositors to Encourage Culture of Saving

After launching the Save and Win prize-linked savings campaign in October, this year, First National Bank (FNB) named the first monthly winner. A Dar es Salaam resident, Ms Imelda Lutebinga, has emerged the winner for entries received during October, at a function that was supervised by officials from Tanzania Gaming Board (TGB). “This campaign provides monthly

Use SACCOS as Agents, Kilimanjaro Bank Urged

Kilimanjaro Co-operative Bank Limited (KCBL) has been advised to make use of Savings and Credit Cooperative Societies (Saccos) as its agents so that villagers get access to banking facilities easily. Kilimanjaro Regional Undersecretary (Finance and Productivity), Mr Simon Msoka, said here recently that the project is viable and will be beneficial to the bank as

MasterCard Names Raghu Malhotra as President, Middle East and Africa

MasterCard has announced a series of Middle East and Africa leadership changes, effective January 1, 2016. Raghu Malhotra has been appointed president, Middle East and Africa, taking over from Michael Miebach, who will become chief product officer, based at the company’s global headquarters in New York. Malhotra, who has been overseeing activities for the 39

Customer Experience is Driving the Future of Payments

Innovative technologies impact almost every aspect of our daily lives, from the way we communicate and manage our health to the way we pay for things. The rise of digital payments and the convergence of these technologies is the most significant development since the introduction of payment cards half a century ago. The mobile phone