In the era of information, the bank with the most actionable insights is the winner. The age of “Big Data” has begun to slowly filter through into the banking environment, with banks being able to design customer-centric solutions using statistical models and information gathering techniques. So, just, what is Big Data? The term refers to
Capitec Bank, powered by Qmatic Customer Experience Management (CEM) solutions, has been voted South Africa’s favourite financial institution in terms of customer service. Capitec Bank took first place for financial services and third place overall across 32 major industries in the Ask Afrika Orange Index Award, the largest and most widely-referenced service excellence benchmark in
Vodacom’s mobile money transaction service M-Pawa, launched in May 2014, in partnership with Commercial Bank of Africa (CBA), has reached one million customers, the telecom firm announced in Dar es Salaam. M-Pawa enables customers to open a bank account on his or her mobile phone and has helped Vodacom subscribers save and borrow money. The
South Africa’s digital economy is the most developed in Africa, and one of the fastest growing in the world, according to the new Digital Evolution Index developed by MasterCard and The Fletcher School at Tufts University that tracks a country’s movement toward digital evolution, gauges progress and assesses challenges in 50 countries comprising the Index.
SimplePay has announced it is offering new UBER Lagos users two free rides. To get the free rides, SimplePay enjoins new users to click the “Get Uber” button in the latest version of the SimplePay web and mobile apps. SimplePay in a statement said its new users could also get the free rides when they
Getting to grips with cashless payment solutions can give small business owners peace of mind during the busy festive season, when crime and business robberies are expected to be at their peak. The festive season often leads to increased sales, but this is against the backdrop of increasing business robberies, and business owners need to
Payment service provider PayGate says its automated fraud protection service PayProtector continues to save online businesses from lost revenue due to online fraud attempts. “At one regional airline in Africa we reduced their incidence of fraud from over a million rand a month to under R80,000 in just one month,” says PayGate’s general manager for
Mahindra Comviva, the global leader in providing mobility solutions, announced the debut of connectMoney Service Manager through a landmark deal with Econet Wireless, Zimbabwe. As a part of the first live deployment of connectMoney Service Manager, Econet Wireless has issued MasterCard debit cards which are linked to the EcoCash Wallet. This is the largest rollout
The latest generation of the Vodacom m-pesa electronic platform provides an ideal mechanism for employers to pay staff salaries and ad-hoc expenses via mobile phone. As more countries develop simple remuneration calculators online the whole system can be managed from a phone. With m-pesa, companies have a low-cost and easy solution for making payments to all staff, even
The GSMA launched a Code of Conduct for Mobile Money Providers, outlining a series of common business principles to enable the development of safe and responsible digital financial services. The first mobile network operators (MNOs) to endorse the Code are Airtel, Avea, Axiata, Etisalat, Millicom, MTN, Ooredoo, Orange, Telenor, Vodafone and Zain. Together, these MNO
