Ecobank Tanzania launched its annual customer service week, an opportunity for the bank’s senior management to interact with the customers.
Ecobank’s Head of Domestic Banking, Mr Joyce Malai, said in Dar es Salaam that “Every decision that the bank makes revolves around customers, they are our biggest asset and therefore it is crucial to ensure that they are wellserved and happy.”
She said Ecobank Tanzania’s main focus on the event is not only a courtesy of appreciation to their customers, but also an opportunity for the senior management team to interact with them, receive direct feedback on their service as well as address any complaints that they might have.
The four-day event dubbed “Tunashukuru (We are thanking you)” has been launched Ecobank’s Sokoine branch. She added that worldwide, Ecobank is recognised for delivering the best customer service and so Tanzania is not an exception to match the same standards.
Ecobank Head of Client Engagement Management, Ms Fatna Tambwe, said the focus of the service week is to teach customers the alternative channel usage of the bank with the aim of migrating customers from branches to alternative platforms.
“It will also be an opportunity to gauge how customers want to be served so that we can tailor our services for them and she urged the staff to take this into consideration when they are interacting with them,” she said.
She also called on customers to make good use of the bank’s numerous electronic banking products such as the ATMs, Internet banking, contact centres and Point of Sale terminals which enable customers to access funds speedily, view their account details and carry out banking transactions from the comfort of their homes, offices and even on the go.
During this service week more emphasis will also be put onto the soon to be launched Ecobank MasterCard. The bank will also take this opportunity to educate their customers on some of their product offerings to make sure that customers fully utilise them.
Originally published on DailyNews Tanzania