Fiserv, Inc., a leading global provider of financial services technology solutions, announced that First Hawaiian Bank, the oldest and largest bank in Hawaii with $18.7 billion in assets, has selected a suite of digital banking, payments and personal financial management (PFM) capabilities from Fiserv. The integrated services will enable First Hawaiian Bank to keep pace with customer expectations for leading technology, provide a unified banking experience across channels and enhance digital customer engagement.
“Our customers trust us to deliver the financial services they need, when and where they need them,” said Eric Yeaman, president, First Hawaiian Bank. “Engaging our customers through digital channels is increasingly important, and we chose to significantly expand our existing relationship with Fiserv because we trust that they can help us deliver the smart functionality and superior experience our customers expect.”
First Hawaiian Bank selected Corillian Online for online banking, MobilitiTM for mobile banking, CheckFree RXP for electronic bill payment, the Popmoney personal payment service and AllData PFM tools. The bank selected the ASP versions of Corillian Online and Mobiliti to deliver best-of-breed functionality with lower overall total cost of ownership. Because Fiserv provides frequent “feature-pack” updates for these products First Hawaiian Bank customers will benefit from access to newly developed and in-demand features on an ongoing basis. Fiserv will integrate the new digital banking and payment solutions into the bank’s existing core account processing platform.
The addition of new capabilities such as enhanced mobile banking via app, browser or SMS (text), person-to-person payments, multi-factor authentication and a PFM tool will equip the bank to attract new customers and increase existing customer engagement in a highly competitive market. This is significant because the Fiserv Consumer Trends Survey has shown that digital banking and payments users are more satisfied with and less likely to leave their financial institution than non-users.
Ongoing conversations with clients allow Fiserv to gather information and share ideas for future development and support. First Hawaiian Bank will now become part of that community.
“Life is moving more quickly than ever before, and by bringing a new digital banking experience to their markets First Hawaiian Bank continues to innovate to exceed their customers’ needs and expectations,” said Marc West, division president, Digital Channels, Fiserv. “First Hawaiian Bank has a reputation for superior service, and enhanced digital capabilities will allow them to increase customer satisfaction and engagement.”