South African bank Capitec has taken the top spot in an online banking customer satisfaction survey, displacing previous favourite First National Bank (FNB). Capitec scored 71 points in online marketing research agency Columinate’s annual “Internet Banking SITEisfaction” survey. “This year Capitec scored the highest points in each category except for device flexibility, making them the
FNB’s digital banking channels are voted as having the best experience by South African banking consumers, this is according to the 2014 South African Customer Satisfaction Index (SAcsi). In the banking channel measure, the SAcsi surveyed 7337 banking customers about their experiences with the different banking channels. FNB scooped top spot across all the digital
The National Microfinance Bank (NMB) in Tanzania said its recently introduced internet banking system is showing positive results in reducing queuing at bank branches. NMB Head of Transactional Banking Mr Gerald Kamugisha, told reporters in Dar es Salaam that the internet system had become a significant in efficient provision of service to the customers. “The
Online banking and mobile operating system (OS) malware saw a marked increase during 2013, according to a TrendLabs study. The fourth quarter of 2013 saw a 200 per cent increase in the number of banking-related malware incidents. “Online banking malware took center stage in terms of volume increase. Our number of online banking malware detections
NCR Corporation, a provider of consumer transaction technologies, has announced that it has completed its previously-announced acquisition of Digital Insight Corporation, a provider of online and mobile banking solutions, from Thoma Bravo, LLC for $1.65 billion in cash. “Our acquisition of Digital Insight comes at a time when financial institutions around the world are looking
Fiserv, Inc. a leading global provider of financial services technology solutions, announced that it has redesigned its award-winning online banking solution, Corillian Online®, incorporating new digital money movement capabilities into a simplified, task-focused design. The latest licensed version of Corillian Online from Fiserv brings Popmoney® person-to-person (P2P) payments and account-to-account transfers to the home page
A little more than six months after the launch of its popular banking application for smartphones and tablet devices, financial services group Absa has added a first-to-market feature on its App with the ability to assign profile images for beneficiaries. The bank also revealed a number of unique and improved features to its App that
The fact that 88.5 million Americans attempted to open account online or with a mobile device in the past 12 months underscores how far online account opening has come in a few short years. Nonetheless, its potential remains largely untapped, especially as consumers place growing importance on mobile capabilities. Today, Javelin Strategy & Research released
ACI Worldwide a provider of payment and banking systems, announced that it has partnered with DBS to deliver a first-of-its-kind online banking platform to corporates in Asia. DBS selected ACI Universal Online Banker and ACI Global Trade Manager solutions to power its IDEALTM 3.0 regional internet and mobile banking platform, a state-of-the-art platform which provides
FNB’s online banking platform has once again walked away with top honours in the 13th edition of the PwC survey on banking in South Africa 2013. This follows on the previous PwC survey in 2011, where FNB was also awarded first place. “The banking industry is dynamic and has evolved significantly since our last survey
