FICO, a leading predictive analytics and decision management software company, has announced that First National Bank (FNB), is the first bank in the country to use FICO Fraud Resolution Manager to communicate with customers when a potentially fraudulent transaction takes place. Using the FICO application, FNB can automatically contact a customer through voice calls and
Regional financial services provider Equity Bank Group has returned to its traditional growth path by recording a 21% growth in its first quarter performance amidst a challenging operating environment. Emerging from a depressed operating economic environment as well as challenges posed by the recent political skirmishes in South Sudan, Equity Bank pre-tax profits for the
The South African Reserve Bank has taken a closer look at whether South Africa’s have the right administration controls in place to effectively fight money laundering and combat the financing of terrorism. These controls are laid down in the Financial Intelligence Centre Act, No. 38 of 2001, better known as FICA. While a number of
The Tanzania Postal Bank (TPB) has posted robust growth of about 18 per cent in the year ended 2013, with its net profit jumping to 4.73bn/-, up from 4.07bn/- registered in the previous period. The bank has recorded high profit for the year despite making heavy investments in improving its branches, TPB POPOTE, establishment of
Westpac Banking Corporation (Westpac) has received the approval from China Banking Regulatory Commission (CBRC) to become one of the first foreign banks to set up a sub-branch in the Shanghai Free Trade Zone. The approval marks a significant milestone in the extension of Westpac’s service offering in China across trade finance, structured commodity finance, debt
FNB recently unveiled a number of new enhancements to its Online Banking platform in an ongoing effort to simplify its digital channels making the lives of customers easier. Customers will now be able to import recipients, reactivate a blocked bank card as well as search for traffic fines using an ID number through Online Banking.
South African bank Capitec has taken the top spot in an online banking customer satisfaction survey, displacing previous favourite First National Bank (FNB). Capitec scored 71 points in online marketing research agency Columinate’s annual “Internet Banking SITEisfaction” survey. “This year Capitec scored the highest points in each category except for device flexibility, making them the
Qatar Islamic Bank (QIB), a leading Islamic Bank in Qatar and NCR Corporation, the global leader in consumer transaction technologies, have signed a strategic agreement for the implementation of significant technology projects in 2014. As part of the agreement, QIB will purchase the innovative NCR Skimming Protection Solution (SPS) in an effort to proactively address
The year 2013 saw an enormous influx of consumers flocking to mobile banking, with 74,000 new users joining mobile banking each day. Javelin Strategy & Research has released Mobile Banking, Tablet and Smartphone Forecast 2013-2018: Smart Device Adoption Drives Mobile Banking Boom, which outlines a five-year forecast of mobile banking and mobile phone and tablet
In a bid to back up government’s efforts in enhancing financial inclusion, the CRDB Bank has been investing heavily in expansion of its network to take services closer to customers. Tanzania recently launched the national financial inclusion framework to focus on priorities like payment platforms, infrastructure and consumer protection, with an overall goal of giving
