South African financial institution Standard Bank will be releasing an Android app next year, following the continued launch of its mobile device accessibility in various African countries in 2013. The bank has piloted its sales app and tablet technology in Ghana, Tanzania and Angola since 2012, continuing this year with releases in Zambia, Kenya, Botswana
Humanness, social contracting, and trust – these are the three key aspects that influence customer satisfaction and retention, according to the latest trends reported by the 2013 Ask Afrika Awards. The Ask Afrika Orange Index uses audited, independent research to measure service in South Africa. Capitec Bank, the winner of the overall Banking Industry Award, cites its recent investment of over R200 million
With a new family of banking terminals, Diebold, Incorporated is helping financial institutions (FIs) achieve branch transformation goals. Influenced by a two-year research initiative on the ideal in-branch consumer experience, Diebold’s Opteva® Branch Performance Series™ is designed to help FIs realize operational efficiencies and encourage customer relationship-building opportunities. The in-lobby teller terminals deliver a self-service
KCB Bank Group has today made a key milestone in its technology-driven innovation targeting the unbanked population by launching a new product dubbed KCB M-Benki, the first in Kenya and the region. KCB M-Benki, will be accessed through the phone, and it allows any individual to easily open a bank account through the KCB Mobi
A little more than six months after the launch of its popular banking application for smartphones and tablet devices, financial services group Absa has added a first-to-market feature on its App with the ability to assign profile images for beneficiaries. The bank also revealed a number of unique and improved features to its App that
Bank of America announced the opening of a new generation of banking centers that provides customers with another convenient banking option. The first of these banking centers, known as “express,” opened in Manhattan on Aug. 26. Express banking centers offer a more flexible schedule than a full-service branch, while integrating more benefits of technology with
In order to improve and track the quality of service offered to customers, KCB are rolling out a queue management system in some of their branches. The bank has already launched the queue management system in sixteen branches across the country. Each transaction is tracked from the point of entry in the waiting area up
The official signing ceremony for a co-operation agreement between Ecobank Transnational Incorporated (“Ecobank”), the leading pan-African banking group, and the African Guarantee Fund (“AGF”) to promote and support small business across Sub-Saharan Africa occurred recently. Under the terms of this USD 50 million agreement, the two institutions will work together to unlock the potential of
Capitec Bank reported an increase in headline earnings of R271m to R971m, for the six months to end August 2013, up 39% compared to the same period a year ago. Headline earnings per share for the period was up 20% to 844 cents, as growth per share was diluted due to the rights issue in
Kaspersky Lab explains how to avoid banking Trojans The rise of online banking has given birth to a new form of cybercrime – the theft of payment information. Fraudsters keep developing new ways of bypassing protective systems for financial data. How does their malware steal your money? How can we protect ourselves against them? Is
