FNB’s digital banking channels are voted as having the best experience by South African banking consumers, this is according to the 2014 South African Customer Satisfaction Index (SAcsi). In the banking channel measure, the SAcsi surveyed 7337 banking customers about their experiences with the different banking channels. FNB scooped top spot across all the digital
Standard Bank Group has been chosen as the Best Bank in Africa by Global Finance magazine. In addition, they also received the country awards for Angola, South Africa and Uganda in Global Finance’s World’s Best Emerging Markets Bank Awards 2014. Global Finance has also named Standard Bank Group as the Global Best Investment Bank in
Absa, wholly owned by Barclays Africa Group, is making the transition to a fully digital financial services provider. Updating existing and developing completely new technologies will transform the way South Africans bank and set Absa apart from anything that most traditional banks offer, end-to-end. The bank announced this at a press event held in Rosebank
Following concerns raised in the Competition Commission Bank Enquiry Report regarding interchange fees, the South African Reserve Bank initiated the Interchange Determination Project in 2011 to review interchange rates applied in all relevant payment streams. Two payment streams were selected for the initial phase of the project, namely ATM and all card-related streams. The card
In a further move to fulfil international demand for its products and services, South African payment solutions provider Stanchion Payment Solutions has opened a European regional office based in London. The company’s entry into the European financial services technology sector follows a year after the opening of a Middle East and North Africa regional office,
South African mobile operator MTN has partnered Naspers-owned PriceCheck.co.za to release a mobile application for price comparison in the country. The app will be available on iOS, Android and Windows Phone devices, and will come preloaded on MTN’s Steppa smartphone. The companies said the partnership between a mobile operator and e-commerce platform highlights the importance
Intellidex, a specialist financial services research house has conducted a survey of South Africa’s banking sector, naming Capitec Bank as the best bank in the country. According to Intellidex, the purpose of the Bank of the Year survey was primarily to garner banking clients’ views on their banks across a range of products and service
The latest MasterCard Online Shopping Behaviour Study reveals that 90% of South African respondents cite the availability of secure payment facilities as critical when shopping online. Concern around the safety of online transactions was the reason 42% gave for not shopping online in the last three months, up 4% from last year. When asked how
Gabriel Swanepoel recently posted some interesting insights into the commerce trends in South Africa on the Verifone blog. Here is a look at what he had to say: “If you were living in or visiting South Africa a decade ago, chances are most of your purchases would have been made by cash. Today, things are
Latest statistics released by the Spark Cash Index (SCI), which measures the average value of cash withdrawals across more than 2 300 Spark Automated Teller Machines (ATMs) throughout South Africa, showed a marginal decrease in ATM withdrawal levels for February. The SCI revealed a month on-month decrease of 0.08% in average cash withdrawal figures for
