FNB’s digital banking channels are voted as having the best experience by South African banking consumers, this is according to the 2014 South African Customer Satisfaction Index (SAcsi). In the banking channel measure, the SAcsi surveyed 7337 banking customers about their experiences with the different banking channels. FNB scooped top spot across all the digital
FNB has enhanced the FNB Banking App for smartphones and tablets to include credit card functionality that will enable customers to manage their credit cards more efficiently from their smart device. The new functionality allows credit card holders to activate and cancel credit cards, order additional or replacement credit cards, and view credit cards and
FNB kicked off the 2014 Teach Children To Save South Africa (TCTS SA) Programme in association with the Banking Association of South Africa at the Ntemoseng High School in the Botshabelo Township in the Free State on Friday 7 March. “We look forward to this campaign every year because financial literacy is not just for
South Africa’s First National Bank (FNB) has revealed the youth market, aged 18 to 25, has shown the greatest growth in the uptake of its mobile banking app. The bank said the youth market has seen 14 per cent growth this year, rising by 133 per cent from when the app was launched in 2011.
South Africans are abandoning cash for card payments, cutting banking costs by reducing the need to transport money, according to First National Bank (FNB). The bank reported in December card payments were ZAR3 billion (US$289 million) higher than cash withdrawals, though this had fallen again by January. “The gap between purchases made with banknotes compared
FNB’s cashless branch, dotFNB, is the first bank in South Africa to launch interactive gesture technology in its flagship Canal Walk store. The introduction of this technology into the store front serves as yet another digital touch point for the bank to communicate with both FNB and non-FNB customers. This motion sensor technology recognises the
FNB has expanded its dotFNB branch footprint by opening the first cashless bank branch on the West Rand. The new dotFNB branch has opened at Cradlestone Mall, the newly developed shopping complex in Mogale City. Following the success of the first dotFNB branch, which opened in April 2012 at Nicolway Shopping Centre in Bryanston, a
The number of people receiving money in KZN via FNB’s eWallet grew by 89.3% in 2013, showing that mobile money is fast becoming an accepted replacement for person to person cash payments. KZN is second behind Gauteng for most receipts of money via FNB eWallet. There was over R500 million withdrawn from eWallets in the
FNB has announced that its customers can now purchase iTunes gift codes for the iTunes Store in South Africa using the FNB Banking App. “We believe that FNB customers will benefit greatly from the convenience of purchasing, sending or redeeming iTunes gift codes quickly and effortlessly via the FNB Banking App. The codes can be
FNB Zambia and Visa have introduced the annual Card Security Briefing, an initiative aimed at creating greater awareness amongst consumers to adopt cards as a safe and convenient way to make their daily purchases. Over time, cards have increasingly become popular way of paying for goods and services in Zambia. FNB forecasts that the value
